BAGQIRA / PURCHASE CONFIDENCE
Refund Policy
Clear expectations after a return.
Bagqira offers free returns and exchanges within 30 days. This policy explains how to begin a request, what happens after a returned item is received, and how refunds are handled when a return is approved.
01 / COMMON QUESTIONS
Refund details
Is return shipping free?
How long does the bank take?
Can a refund go to a different payment method?
Where should I mail a return?
02 / THE EDIT
Our 30-day return promise
The return and exchange experience should be clear before you need to use it.
Free returns
A return requested within 30 days of delivery can be arranged without a return shipping charge through our instructed process.
Free exchanges
Within the same 30-day period, you can request an exchange when another option better suits your needs.
Support any time
Our team is available 24/7 to explain return steps and help with order-specific issues.
03 / HOW IT WORKS
How a refund request moves
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01
Request the return
Within 30 days of delivery, provide the order number, item details, and reason for your request.
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02
Follow return instructions
Wait for the approved method and destination. Use suitable packaging and include relevant supplied accessories.
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03
Return review
After the parcel arrives, the returned item and order details are reviewed, including any reported damage, defects, or errors.
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04
Refund processing
When approved, the refund is processed back through the applicable payment method. Your bank or payment provider determines when it becomes visible.
04 / CLOSER LOOK
If something arrived incorrectly
Please tell us promptly if your parcel contains the wrong item, something is missing, or the product arrived damaged or defective. Photographs of the packaging, label, and item can help our team assess the issue.
Do not dispose of packaging needed to document shipping damage until the issue has been reviewed. We will explain the next steps for a return, replacement, or another appropriate resolution.
- Describe the issue clearly
- Keep the order reference and packaging
- Follow the return method provided by support
05 / GOOD TO KNOW
Promotions and returned items
If an order included an automatic 15% email subscriber discount or an automatic 20% selected-product promotion, any refund is based on the amount actually paid for the returned item, together with applicable legal requirements.
Please provide all included components when arranging a return and let us know about any defect or issue so the correct resolution can be assessed.
- Refund calculations reflect amounts paid
- No coupon code is needed for the stated offers
- Free 30-day return and exchange service